WordPress Support That Keeps Your Business MovingForward
Stop wasting time on website issues. Get back to growing your business.
The Challenge
Most website support is reactive, only fixing issues after something breaks. This leaves you:
Business hours wasted on support
Escalating through tiers wastes your time
Urgent issues need faster solutions
Generic fixes don't match needs
Preventive measures get overlooked
You need a proactive website support plan that prevents issues before they impact your business.
Our Approach
We believe that proactive website support allows you to focus on your customers and expand your business. Time is your most valuable resource, which is why we've helped hundreds of companies break free from unexpected technical issues that can plague your website when left unattended.
Our Core Support Services
Strategic Backend Management
We handle all aspects of your website's backend infrastructure, from WordPress core optimization to plugin management. Our team ensures all components work harmoniously while maintaining peak performance and security standards.
Proactive Security Solutions
Your website's security is our top priority. Through continuous monitoring, real-time threat detection, and immediate response protocols, we maintain a robust security shield around your digital assets.
Comprehensive Performance Tracking
We don't just maintain your site - we actively track its performance through detailed metrics and analysis. Monthly reports provide clear insights into your site's health, performance, and updates.
Our Process
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1. Discover
We conduct a robust audit of your website to:
- Assess current performance levels
- Identify potential vulnerabilities
- Review existing maintenance practices
- Evaluate backup systems
- Document critical functionalities
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2. Develop
We implement a proactive plan of action including:
- Vital backend updates
- Site security & monitoring
- Tailored services based on your needs
- Preventive maintenance schedules
- Emergency response protocols
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3. Deliver
We ensure peace of mind through:
- Continuous monitoring
- Regular maintenance execution
- Prompt issue resolution
- Clear communication
- Ongoing optimization
What Sets Our Support Apart?
Direct Expert Access
- No tier 1 support gatekeepers
- Skip the troubleshooting scripts
- Talk directly to WordPress experts
- Get solutions, not workarounds
Proactive Problem Prevention
- Regular system health checks
- Early warning system monitoring
- Preventive maintenance scheduling
- Risk assessment and mitigation
Customized Solutions
- Tailored to your specific needs
- Based on your business goals
- Adapted to your technical comfort level
- Scaled to your growth plans
Why Choose Your WP Guy for Support?
Experience That Matters
With nearly two decades of WordPress expertise, we've solved thousands of technical challenges. Our deep knowledge and proven track record ensure we can handle any WordPress issue efficiently and effectively, while continuously staying updated with the latest developments.
Personal Attention
You'll work directly with a dedicated support contact who understands your business and website setup. We maintain consistent communication and regular check-ins, ensuring your needs are always met with personalized attention.
Performance Enhancement
Preventive Focus
We don't just fix problems - we prevent them. Through proactive strategies, regular health checks, and ongoing optimization, we keep your site running smoothly while maintaining robust security measures.
Frequently Asked Questions
We understand how frustrating website issues can be. Our proactive approach minimizes those "fire drills" by preventing problems before they happen. Regular maintenance, security monitoring, and performance optimization keep your site running smoothly, freeing you to focus on your business, not your website's technical glitches.
We know your time is valuable. We prioritize quick response times, typically within hours, not days. For critical, urgent issues, we have even faster response protocols to minimize any downtime. You won't be stuck waiting and wondering.
Absolutely not. You'll have direct access to WordPress experts. No tiered support system, no endless troubleshooting scripts. You'll talk to someone who understands WordPress and can quickly grasp your situation.
We communicate in plain English, not technical jargon. We'll explain what we're doing and why, so you're always in the loop. You don't need to be a tech expert to understand how we're supporting your website.
Our support services are flexible. While our core focus is maintenance and problem prevention, we can also assist with minor updates and changes. For larger projects, we can provide quotes or recommend trusted partners for design and development work. We're here to support your website's growth, not just its stability.
We provide regular communication and monthly reports detailing the work we've performed, including updates, security scans, and performance analysis. We believe in transparency and keeping you informed about your website's health.
Website security is paramount. We employ proactive security measures, including continuous monitoring, real-time threat detection, and robust firewalls. We keep your WordPress core, themes, and plugins updated with the latest security patches to minimize vulnerabilities.
We have emergency response protocols in place for such situations. We'll work quickly to restore your website from backups and address the security breach to prevent further issues. Our goal is to minimize any damage and get your site back online as soon as possible.
We perform regular backups (daily backups are standard) to ensure your data is always safe and recoverable. You can have peace of mind knowing your website is protected.
We typically offer flexible agreements. We understand that business needs change. We can discuss options that suit your specific requirements.
We can certainly assist with website migrations. We'll work with you to ensure a smooth transition to your new hosting provider.
Our support packages are designed to be cost-effective and provide excellent value. A well-maintained and secure website is crucial for your business success. Our services help you avoid costly downtime, security breaches, and lost revenue, making it a smart investment in your online presence. We can discuss your specific needs and recommend a plan that fits your budget.
Frequently Asked Questions
We understand how frustrating website issues can be. Our proactive approach minimizes those "fire drills" by preventing problems before they happen. Regular maintenance, security monitoring, and performance optimization keep your site running smoothly, freeing you to focus on your business, not your website's technical glitches.
We know your time is valuable. We prioritize quick response times, typically within hours, not days. For critical, urgent issues, we have even faster response protocols to minimize any downtime. You won't be stuck waiting and wondering.
Absolutely not. You'll have direct access to WordPress experts. No tiered support system, no endless troubleshooting scripts. You'll talk to someone who understands WordPress and can quickly grasp your situation.
We communicate in plain English, not technical jargon. We'll explain what we're doing and why, so you're always in the loop. You don't need to be a tech expert to understand how we're supporting your website.
Our support services are flexible. While our core focus is maintenance and problem prevention, we can also assist with minor updates and changes. For larger projects, we can provide quotes or recommend trusted partners for design and development work. We're here to support your website's growth, not just its stability.
We provide regular communication and monthly reports detailing the work we've performed, including updates, security scans, and performance analysis. We believe in transparency and keeping you informed about your website's health.
Website security is paramount. We employ proactive security measures, including continuous monitoring, real-time threat detection, and robust firewalls. We keep your WordPress core, themes, and plugins updated with the latest security patches to minimize vulnerabilities.
We have emergency response protocols in place for such situations. We'll work quickly to restore your website from backups and address the security breach to prevent further issues. Our goal is to minimize any damage and get your site back online as soon as possible.
We perform regular backups (daily backups are standard) to ensure your data is always safe and recoverable. You can have peace of mind knowing your website is protected.
We typically offer flexible agreements. We understand that business needs change. We can discuss options that suit your specific requirements.
We can certainly assist with website migrations. We'll work with you to ensure a smooth transition to your new hosting provider.
Our support packages are designed to be cost-effective and provide excellent value. A well-maintained and secure website is crucial for your business success. Our services help you avoid costly downtime, security breaches, and lost revenue, making it a smart investment in your online presence. We can discuss your specific needs and recommend a plan that fits your budget.
What Our Clients Have to Say
Grant C.
Jonathan is one heck of a guy! I love the way he operates Your WP Guy. They’ve just helped us so much.
Caylin B.
Woohoo! Thank you Your WP Guy for making my website dreams come true!
Kurt W.
Thanks for your work on my website. You do a great job and respond quickly. It's nice to know that you're actually working on my website!
Izzy T.
No problem ever feels too big or small. Thanks for always being so open to helping me with whatever I need.
Nannette L.
Building things from scratch is tough. Your WP Guy helped me take things to the next level with industry insights that can take things to the next level.
Lindsey D.
When clients of Winfield Artists visit our website, they always comment on how great and professional it looks. That's thanks to Your WP Guy. We love working with Jonathan!
Gail L.
I am so thankful that I have MY WP Guy to keep up with all of the latest WordPress opportunities as well as the preventative measures he employs that protect our site from potential hackers. I have full confidence when directing clients to my website knowing that these measures are being performed on my behalf. Thanks!
Raquel W.
As a small business owner, knowing your site is protected before you even start seeing notifications that there is a new hack affecting WordPress is priceless. Thank you to my very own WordPress Guy! You rock!
Mau C.
Five Stars for Your WP Guy (Jonathan).
Cheers.
Keto Kevin
(Context: We just resolved an issue that had been plaguing them for a couple of weeks)
This just made my WEEK!
YOU are a ROCK STAR! Thank you so much.
Heather W.
You’re the MUTHAF%$&ING MAN
Amanda B.
(Context: Just finished hunting for a needle in a hay stack on an issue.)
It's working. You're the best. Thank you!
John B.
It’s a good feeling to hear about a new hack affecting websites from the person who is charged with security for your website before you hear it from the press, or see the effects on your site. Peace of mind is priceless.
Take Action Now
Stop wasting valuable time on technical issues and focus on growing your business. Schedule a free appointment today to learn more about our Website Support Package.